The Americans with Disabilities Act (ADA) requires businesses to make their websites accessible to people with disabilities. Courts have consistently ruled that websites qualify as "places of public accommodation" — meaning your practice's website must be accessible or you face legal liability.
For law firms and healthcare providers, the risk is doubly acute: these industries are among the most frequently targeted by ADA plaintiff's firms, and the irony of a law firm or medical practice with an inaccessible website is not lost on the courts.
Beyond lawsuits, inaccessible websites lose potential clients. 26% of U.S. adults have a disability. If they can't navigate your site, they'll find a competitor who made their site accessible.
Attorneys are top targets for ADA web lawsuits. Bar associations are beginning to consider website accessibility an ethical obligation.
Healthcare providers face ADA + Section 504 + Section 508 requirements. Patient portals and appointment booking must be fully accessible.
Financial institutions face increasing regulatory pressure for digital accessibility. Online banking and account portals are particular targets.
Information and user interface components must be presentable to users in ways they can perceive — regardless of disability.
<img src="doctor.jpg"><img src="doctor.jpg" alt="Dr. Smith examining a patient">User interface components and navigation must be operable by everyone — including keyboard-only users and those using assistive technology.
Information and the operation of the user interface must be understandable — clear labels, predictable navigation, and helpful error handling.
Content must be robust enough that it can be reliably interpreted by a wide variety of user agents, including assistive technologies.
<div onclick="toggle()">Menu</div><button aria-expanded="false">Menu</button>axe, WAVE, Lighthouse across every page
Keyboard nav, screen reader, real-world checks
Every issue categorized by severity and impact
Fix every issue in code, content, and design
Re-test, document, and certify compliance
We start with automated scanning tools that crawl every page of your site and flag WCAG violations. Automated tools catch approximately 30-40% of accessibility issues — the quantifiable, code-level violations that are easy to detect at scale.
Images without descriptions — invisible to screen reader users.
Text-to-background contrast below 4.5:1 ratio.
Interactive elements unreachable or unusable via keyboard.
Forms without labels, error messages, or focus management.
Media without captions, transcripts, or audio descriptions.
Skipped heading levels or missing H1, breaking page hierarchy.
Continuous automated monitoring catches new violations as content is added or updated.
Full manual WCAG audit with keyboard and screen reader testing across all pages.
Updated VPAT (Voluntary Product Accessibility Template) documenting compliance status.
Training for your staff on creating accessible content — alt text, headings, link text, document structure.
An accessibility statement shows users, regulators, and potential plaintiffs that you take accessibility seriously. It documents your compliance standard, known limitations, and how to report issues — which can significantly reduce lawsuit risk.
We draft the statement, keep it updated as your compliance evolves, and host it at an accessible URL on your site.
"[Practice Name] is committed to ensuring digital accessibility for people with disabilities..."
"Our website conforms to WCAG 2.1 Level AA standards..."
"We conduct regular accessibility audits using both automated tools and manual testing..."
"If you encounter any accessibility barriers, please contact us at..."
A multi-specialty clinic received an ADA demand letter citing 247 accessibility violations. We conducted a full automated + manual audit, prioritized critical violations, and remediated every issue within 30 days. The demand letter was dismissed after we provided documented WCAG 2.1 AA compliance. Bonus: the accessibility improvements also boosted SEO — organic traffic grew 18% as Google rewards accessible, well-structured sites.
View More Case Studies →Request a free ADA audit and find out how many WCAG violations your site has — before a plaintiff's attorney does.